Banking
ATM Electronics Journal
Previous Conditions
Media and Software Updates Dificulties
Slow and problematic manual updates
Slow and difficulties in cases handling (Customer Complain Handling)
Need weeks to solve case due to unavailability of Electronic Journals
No visibility of ATM problems
Simply wait for customer or operator complaints
Inventory Stock Monitoring Dificulties.
Slow and problematic manual downloads Physical media downloads (Flashdisk Copy)
ATM distruption during download / upload
Limited ATM bandwidth (Averaging 16 kbps)
No bandwith management causes distruptions due to saturated network
Synchro Solutions
Media and Update Distribution
Distribute updates to ATMs (software update or multimedia files) on schedulle
Centralized ATM Management
Dashboard and connectivity monitoring
Remote command execution
Screenshots captures
Event Notification.
Alerts for certain events
Keep alive heart beats
Electronic Journal Data Consolidations
Multiple ATM formats (Wincor, NCR, Hyosung)
Incremental retrieval
Convert unstructured journal Files into structured database records
Bandwith Management
Data compression
Finely tuned bandwith utilization limiter, prevents ATM network saturation and allows normal ATM operation during upload/download
Implementation Results and Benefits
Improve ATM Maintenance
Easy and fast distribution of software and promotion and media update to 1000 ATMs
Faster ATM Case Handling
Near real-time acquisition and translation of electronic journal
Decreases ATM Downtime
Near real-time notification ATM maintenance and failure events
