Improve ATM Maintenance
Easy and fast distribution of software and promotion and media update to 1000 ATMs
ATM Electronics Journal
- ATM limited bandwidth, unable to collect electronic journals
- Multiple brand of ATM, various electronic journals format
- Auto-synchronization based on connection availability
- Collect electronic journals, load into databases
- Activity monitoring (hourly, daily, weekly)
- Push marketing banner / video to ATM • Update patches to ATMs
Previous Conditions
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Media and Software Updates Dificulties
Slow and problematic manual updates
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Slow and difficulties in cases handling (Customer Complain Handling)
Need weeks to solve case due to unavailability of Electronic Journals
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No visibility of ATM problems
Simply wait for customer or operator complaints
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Inventory Stock Monitoring Dificulties.
Slow and problematic manual downloads
Physical media downloads (Flashdisk Copy)
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ATM distruption during download / upload
Limited ATM bandwidth (Averaging 16 kbps)
No bandwith management causes distruptions due to saturated network
Synchro Solutions
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Media and Update Distribution
Distribute updates to ATMs (software update or multimedia files) on schedulle
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Centralized ATM Management
Dashboard and connectivity monitoring
Remote command execution
Screenshots captures
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Event Notification
Alerts for certain events
Keep alive heart beats
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Electronic Journal Data Consolidations
Multiple ATM formats (Wincor, NCR, Hyosung)
Incremental retrieval
Convert unstructured journal Files into structured database records
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Bandwith Management
Data compression
Finely tuned bandwith utilization limiter, prevents ATM network saturation and allows normal ATM operation during upload/download
Implementation Results and Benefits
Faster ATM Case Handling
Near real-time acquisition and translation of electronic journal
Decreases ATM Downtime
Near real-time notification ATM maintenance and failure events
Fix Problem Remotely
Remote scripts deployment